Repairs and Maintenance (R&M) Lead - AR

Repairs & Maintenance (R&M) Lead

Location: Wokingham (hybrid - site, office, and home working)
Hours: 37 hours per week, Monday to Friday

Role Overview

Wokingham Borough Council is seeking an experienced Repairs & Maintenance (R&M) Lead to support the delivery of responsive repairs and void property works across approximately 3,000 social housing homes.

You will play a key role within the Asset Management and Compliance team, ensuring high-quality, safe, and cost-effective property maintenance services are delivered through effective coordination of contractors, internal teams, and stakeholders.

This is a non-line management role, focused on day-to-day operational delivery, service quality, and contractor performance.

Key Responsibilities

• Coordinate and oversee third-party contractors delivering responsive repairs and void works
• Monitor work schedules to ensure quality, cost-effectiveness, and timely completion
• Carry out site visits, inspections, and quality assurance checks on works completed or in progress
• Ensure compliance with health and safety regulations and council policies
• Support contract performance management and monitor contractor KPIsAssist with complaint investigations, including site visits and evidence gathering
• Work closely with surveyors, internal teams, customers, and external contractors to resolve issues
• Contribute to service improvements within the repairs and maintenance function

Person Specification

• Experience in housing repairs, maintenance, or property services within social housing or local authority environments
• Strong understanding of contractor management and service delivery
• Experience carrying out inspections or quality checks on completed works
• Good knowledge of health & safety and compliance requirements
• Strong organisational skills with the ability to manage multiple priorities
• Confident communicator, able to work with contractors, colleagues, and residents
• Proactive, solutions-focused approach to operational issues
• Understanding of repair programmes, voids, and responsive maintenance delivery