Facilities Manager (Soft FM) - AR

Job Title: Facilities Manager (Soft FM)

Location: London Borough of Hackney
Grade: PO7
Reports to: Head of Corporate Soft FM

Role Overview

The Facilities Manager is responsible for leading the delivery of high-quality Soft Facilities Management (FM) services across the Council's estate. This includes managing internal teams and external contractors to ensure efficient, compliant, and customer-focused services such as cleaning, security, reception, and building support functions.

Key Responsibilities Service Delivery

• Oversee day-to-day delivery of Soft FM services across multiple sites
• Ensure services meet performance standards, compliance requirements, and value for money
• Monitor KPIs and implement service improvements

Leadership & Management

• Lead and manage Facilities teams, including Senior Facilities Officers
• Provide direction, performance management, and professional development
• Deputise for the Head of Corporate Soft FM when required

Contracts & Procurement

• Manage external service contracts and service level agreements
• Work with procurement on tendering, negotiation, and contract mobilisation
• Ensure contractor performance and accountability

Strategy & Improvement

• Support development and delivery of Soft FM strategy
• Drive continuous improvement and operational efficiency
• Contribute to sustainability and carbon reduction initiatives

Financial Management

• Manage budgets related to FM services and contracts
• Ensure cost control and delivery of value for money

Stakeholder Engagement

• Build strong relationships with internal departments, contractors, and stakeholders
• Provide reporting and performance insights to senior management

Compliance & Risk

• Ensure compliance with health & safety, legal, and regulatory requirements
• Manage risks associated with service delivery and contracts

Key Requirements

• Significant experience in Facilities Management (Soft FM)
• Proven experience managing teams and contractors
• Strong contract management and procurement knowledge
• Experience managing budgets in a complex environment
• Excellent communication, leadership, and stakeholder management skills
• Knowledge of health & safety standards (e.g. IOSH; NEBOSH desirable)

Summary

This role is a senior operational leadership position focused on delivering efficient, compliant, and high-quality facilities services across a large public sector estate.