Dynamics 365 CE Field Service Consultant/Architect

Overview

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Dynamics 365 CE Field Service Consultant/Architect based in Ireland.

This role offers the opportunity to lead the design and delivery of advanced Dynamics 365 Field Service solutions that power complex, real-world service operations. You will act as both a solution architect and functional consultant, shaping end-to end implementations that improve scheduling, dispatching, asset management, and connected field service capabilities. Working closely with business and technical stakeholders, you will translate operational needs into scalable, high-performing solutions built on Microsoft Dynamics 365 and the Power Platform. This position is ideal for someone who enjoys combining strategic architecture with hands on consulting in enterprise environments. You will play a key role in ensuring solution quality, performance, and alignment with industry best practices across the full project lifecycle.

Accountabilities

• Lead the end to end architecture and solution design of Dynamics 365 Field Service implementations, covering work orders, scheduling, resource management, inventory, assets, and IoT enabled scenarios.
• Translate business requirements into robust functional and technical specifications, ensuring alignment with enterprise objectives and operational workflows.
• Design scalable architectures leveraging Dynamics 365 CE, Power Platform, and Azure services, including integration patterns, data models, and system blueprints.
• Facilitate workshops, discovery sessions, and process analysis activities to gather requirements and define solution approaches.
• Configure and optimize Field Service modules, including booking rules, SLAs, entitlements, incident types, and service workflows.
• Provide technical leadership across development and integration efforts, including APIs, Power Automate, Logic Apps, plugins, and custom extensions.
• Collaborate with project managers and stakeholders to define scope, manage risks, ensure delivery quality, and support deployment and hyper care phases.

Requirements

• 5+ years of experience implementing Dynamics 365 Customer Engagement (CE) or CRM solutions.
• Strong expertise in Dynamics 365 Field Service configuration, architecture, and extensibility.
• Deep understanding of field service operations, including dispatching, scheduling, service agreements, inventory, and connected/IoT scenarios.
• Hands on experience with Power Platform tools such as Power Apps, Power Automate, and Dataverse.
• Strong knowledge of Microsoft Azure services, including Logic Apps, Service Bus, API Management, and Azure Functions.
• Ability to produce architectural documentation, system designs, and solution artifacts such as diagrams and use cases.
• Experience leading client workshops and communicating effectively with both technical and non technical stakeholders.
• Familiarity with integrations involving ERP systems such as Dynamics 365 Finance & Operations, SAP, or Oracle is a plus.
• Microsoft certifications (e.g., MB-240, PL-600, AZ-204/AZ-900) are highly desirable.
• Strong problem solving mindset with excellent communication, collaboration, and leadership skills.

Benefits

• Opportunity to lead end to end enterprise Dynamics 365 Field Service implementations.
• Exposure to cutting edge Microsoft technologies, including Power Platform and Azure cloud services.
• High impact role working directly with business and technical leadership teams.
• Opportunities for professional growth, certifications, and continuous learning.
• Collaborative and consultant driven environment with strong technical ownership.
• Flexible and dynamic work culture focused on innovation and delivery excellence.

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