Desktop Support Specialist

Desktop Support Specialist

Location: 1062 HK, Amsterdam, North Holland, Netherlands

Duration: Long Term Contract

Key Responsibilities:

• Laptops, desktops, printers, and peripherals
• Windows OS, MS Office, Outlook, Teams
• VPN, Wi-Fi, and basic network connectivity issues
• Perform IMACD activities (Install, Move, Add, Change, Decommission).
• Support Active Directory (user account creation, password reset, group access).
• Provide support for software installations and upgrades.
• Coordinate with remote support teams and vendors when required.
• Maintain and update ticketing systems with accurate issue resolution details.
• Ensure compliance with IT security policies and standards.
• Provide excellent customer service and user communication.
• 2-5 years of experience in EUC / Desktop Support / Service Desk role.
• Windows 10/11
• MS Office 365
• Basic Networking (TCP/IP, DNS, DHCP)
• Active Directory
• Hands-on experience with hardware troubleshooting.
• Experience with ITSM tools (ServiceNow, Jira, Remedy, etc.).
• Good communication skills in English (Dutch is Mandatory).