Water Specialist (Customer Advisor)

Pay Grade Level : Level 1 - Customer / Operational Frontline

Role Type : Full Time Contract

Salary : £27,495.68

Location : Leicester Water Centre

Hours : 37 hours a week, working a shift pattern between 8:00am to 6:00pm Monday to Friday

Start Date : 28 September 2026

Training : 4 week programme, attendance required Monday to Friday 9:00am - 17:00pm

Role Overview

As a Customer Advisor you'll chat with customers over the phone and via email, resolving their queries and engaging with other suppliers where necessary. You'll take ownership of their needs and find a way to figure things out with them, embodying the company's customer first mindset.

What We're Looking For

You'll be a team player who can think on your feet in a fast paced environment, confident enough to make decisions and empowered to own customer queries end to end. We value character, positivity and a caring attitude. Diversity and inclusive teamwork are essential to our success.

How We Work

You will collaborate within a dedicated team of 12, working within a culture that supports growth, continuous learning and swift problem solving. The role is based in the office during standard working hours.

How We'll Reward and Care for You

• A salary of £27,495.68, with a company pay increase each year
• 25 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
• Annual bonus scheme (up to £1,500, subject to eligibility)
• Family friendly policies (including fully paid maternity and adoption leave)
• Leading pension scheme - the company will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - opportunity to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year