Helpline and Customer Care Officer

Job title Helpline and Customer Care Officer Job reference REQ Date posted 17/07/2026 Application closing date 24/07/2026 Location Peterborough - Northminster Salary £26,400 per year Package 27 days holiday per year (plus bank holidays), which increases with service. Excellent pension scheme, staff discount scheme Contractual hours 35 Basis Full time Job category/type Blank Attachments JD - Helpline and Customer Care Officer - Jun 26.docx Job description

Hybrid, 2 days in Peterborough Office per week. You must be able to commute to Peterborough for 2 days per week.
35 hours per week
£26,400 per annum
Permanent

• Do you enjoy working in a busy customer service call centre/helpline?
• Would you like to use your telephone and communication skills to help those affected by sight loss?
• Are you local to Peterborough?

If so, we have an exciting opportunity to join our Helpline and Customer Care team!

About The Role

The RNIB is the UK's leading sight loss charity, where we help blind and partially sighted people thrive.

We're looking for a Helpline and Customer Care Officer to join our Peterborough Team, where you'll be the first point of call for customers - providing information and support tailored to individual needs.

You will communicate with customers through a variety of platforms, demonstrating empathy and understanding, while providing resolutions where possible. When necessary, you will signpost or make direct referrals to appropriate services.

Who We're Looking For

We're looking for candidates with experience of working in a Customer Service environment and being the first point of contact within an organisation. You'll need to be confident both on the phone and using a computer. The role requires you to input details into our Customer Relationship Manager systems (CRM) and be able to use Word, Excel and Outlook.

During your training, you'll work 4 days per week in Peterborough. Once your training is complete, you'll work 2 days a week in Peterborough and 3 at home.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 27 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

For more information on our available benefits, please visit our Benefits of Working at RNIB page.

How to Apply

If you'd like to apply, please upload your CV and respond to the questions in our short application form.