Visitor Experience Officer 27,612 pa

Being a Visitor Experience Officer for the National Trust is all about people - connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

Salary: £27,612 per annum/ £14.16 per hour

Contract: This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than to the 31 May 2027. The role will involve working regular weekends and occasional evenings. It will involve working on Castle Drogo's programming, marketing and making sure each visitor has a great experience when they visit.

Hours/ working pattern: Full-time, 37.5 hours per week

This role is required to work with vulnerable groups including children and any offer of employment or volunteering is subject to a satisfactory enhanced DBS check.

What it's like to work here

You'll be reporting to the Visitor Experience Manager working as part of the Visitor Experience team at Castle Drogo on Dartmoor.

Castle Drogo stands above the ancient woodlands of the Teign Gorge. Inspired by the rugged Dartmoor tors that surround it, the castle was designed and built by renowned 20th century architect Sir Edwin Lutyens. Outside there is a Lutyens designed garden which is colourful in all seasons, and there are miles of pathways and abundant nature to explore and discover in the Teign Gorge.

What you'll be doing

As Visitor Experience Officer, your main focus will be providing a great service for visitors. This will include leading a fun and engaging offer for families, especially during Easter, Summer and Christmas.

You'll help make sure our information for visitors is clear and interesting, including updating signage, the website, social media and other marketing channels.

You'll be supervising and supporting volunteers and assisting the day to day running of the castle. You'll be checking presentation on site and helping to lead the events and activities to bring Castle Drogo's story to life and share the work of the National Trust on Dartmoor.

Who we're looking for

• Used to multiple deadlines and managing your own workload
• Skilled in organisation and planning, with a good eye for detail
• Good at talking to, and getting on with, all kinds of people
• A hard-working and committed team player
• Comfortable with IT: Microsoft Office, as well as web and social media
• Experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• Familiar with health and safety procedures

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Castle Drogo, Drewsteignton, Exeter, EX6 6PB

Eligibility to Work in the UK

Compliance.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Closing Date: 2nd August 2026