Service Team Leader

Main area Admin and Clerical Grade NHS AfC: Band 5 Contract Fixed term: 14 months (End date of 17/09/2027) Hours Full time - 37.5 hours per week Job ref 843

Site Mount Vernon Cancer Centre Town Northwood Salary £32,073 - £39,043 Per annum, plus 15% High Cost Area Supplement Salary period Yearly Closing 31/07/:59 Interview date 18/08/2026

Here at East and North Hertfordshire Teaching NHS Trust

Our mission is: Providing high-quality, compassionate care for our communities

Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service

Our values: We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include: We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect: We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve: We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Job overview We are recruiting for an Oncology Team Leader who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

We are looking for an enthusiastic individual who will provide timely, efficient, and effective operational management support to the Service, ensuring that the Oncology administration services and operations are responsive, innovative and provided to the highest possible standard.

Working under the direction of the Assistant Service Manager for Cancer Performance, the individual will take managerial responsibility for the operation and delivery of all patients related administrative, clerical and secretarial functions, overseeing Mount Vernon Cancer Centre Secretarial team - consistent of: Medical Secretaries & Support Secretaries.

In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,870 and a maximum payment of £6,137 per annum pro rata.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job To provide effective leadership and performance management of administration staff within the Directorate, eg. medical secretaries and contact centre staff.

To support the Service Managers in the management of all aspects of cancer services and performance management. They will be directly responsible for the management and co ordination of secretarial and clerical staff within a defined area.

To work unsupervised and act independently to manage own workload, referring to the appropriate Service Manager when necessary.

Responsible for the delivery of agreed targets and standards

Develop and maintain effective working relationships with clinicians in the Trust.

Working for our organisation At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient led Trust where dedicated staff provide high quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification Qualifications/ Training

• Educated to degree level equivalent or relevant related experience
• Evidence of continuous professional development

Previous Experience

• Staff management including management of sickness absence & performance
• Application of Patient Access
• Experience of managing complaints
• Experience of developing processes and procedures
• Evidence of self development and development of staff

Skills

• Practical and creative approach to problem solving
• Ability to resolve conflicts
• Excellent communication skills & the ability to engage a range of professionals & support departments
• Highly analytical and numerate with ability to present a logical argument using data and information
• Ability to work independently as well as part of a team
• Experience of leading and managing a team
• Ability to prioritise & meet deadlines and manage conflicting workload
• Flexible approach & positive attitude & commitment to the Trust

Knowledge

• Evidence of commitment to ongoing development
• Numerical and analytical skills
• In absence of formal management qualification, proven management experience
• Knowledge of medical terminology
• Knowledge of computerised Patient Information Systems (eg Lorenzo, PIMS) and office IT solutions (Eg Word, Access, PowerPoint)
• Performance and change management
• Knowledge and experience of the clinical audit process and risk assessment

Other Requirements When you apply

Please note we do not offer visa sponsorship for roles unless clearly stated in our adverts. This means even if you have the right to work currently but will require a new sponsorship to work for our Trust your application will not be considered.

Vacancies may close earlier than the advertised closing date where a high volume of applications are received. We therefore encourage you to submit your application as soon as possible to avoid missing out on the opportunity to join the Trust or develop your career with us.

While we recognise that AI can support in drafting an application, you are encouraged to clearly demonstrate your personal skills, experience and behaviours that align with the role, and this is usually best done in your own words. We reserve the right to review all applications for the use of AI tools and where this is inconsistent with our values and standards of behaviour your application may be rejected.

All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox.

Secondments/Fixed term

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under represented in various parts of our workforce.

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire . click apply for full job details