Senior Specialist, Customer Lending & Affordability

Senior Specialist, Customer Lending & Affordability

locations London
time type Full time
posted on Posted Yesterday
time left to apply End Date: May 9, 2025 (20 days left to apply)
job requisition id

What you'll deliver

• Analysis and optimisation of our existing portfolio strategies to generate insights in a robust and efficient way. Identification and implementation of strategy improvements.

• Development of new portfolio strategies and customer treatments to improve customer payment rates, risk profile, impairment and customer outcomes.

• Generation of insights into strategy tests that are running on the portfolio, recommending how to take the test forwards. Development of new tests where appropriate.

• Analysis of new data sources to understand how they can enhance our credit risk capabilities within existing customer management.

• 1LoD on Governance surrounding existing customer strategies.

• Mentoring and supporting junior team members, both within Customer Management and wider Credit Management team.

Skills and Experience

Essential

• University degree level or similar with highly numerate and analytical background.

• A strategic problem solver; highly intellectual with commercial competence.

• High level of self-motivation and working to the highest standard within agreed timelines.

• Strong coding experience (Preferably Python or SQL), proficient with all Microsoft Office products as well as experience in Tableau or Power BI tools.

• Proven experience within a regulated financial services organisation.

Desirable

• Non-linear risk models and how to best utilise the power of them.

• Delivering analytical insights from big data.

• Ability to work positively within an agile environment with changing priorities.

We help people move forward with credit and help our colleagues to move their careers forward too.

Through innovative consumer credit and embedded finance products powered by groundbreaking technology, we deliver over 300 million transactions every year.

Our brands include Aqua, Marbles, Fluid, Bip and NewPay. We partner with leading brands such as AO, Argos, Boohoo, John Lewis and Lloyds Bank.

Over 5 million UK customers are supported by our award-winning customer service.