Security Officer

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties Front of House Reception

• To provide exceptional levels of customer service
• To act as a meet and greet in the main reception
• To ensure all visitors are recorded onto site and issue Security passes to external guests / contractors
• Work to a standard set of operating procedures processes that are implemented across the Corporate facilities
• To process room booking and video conference requests and issue support documentation to relevant departments
• Process guest WIFI user requests
• Support Emergency Evacuation procedures
• Process incoming and outgoing mail and courier items - where applicable
• Raise work requests through the Vision system for site issues
• Manage bookings for visitor car parking spaces for the facility - where applicable
• Work as part of a flexible team
• Carry out basic administration tasks as required
• To support the review of procedures and processes
• Ensure that performance is compliant with agreed SLA
• To put forward any suggestions/initiatives

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

What we are looking for

• Previous Reception Experience
• SC Clearance will be required