Security Officer

Posted 18 days 13 hours ago by Mitie Group plc.

Permanent

Not Specified

Other

Clwyd, St. Asaph, United Kingdom, LL170

Job Description

Job Overview

To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
To undertake additional training to ensure continuous self-development.

Main Duties Front of House Reception

To provide exceptional levels of customer service
To act as a meet and greet in the main reception
To ensure all visitors are recorded onto site and issue Security passes to external guests / contractors
Work to a standard set of operating procedures processes that are implemented across the Corporate facilities
To process room booking and video conference requests and issue support documentation to relevant departments
Process guest WIFI user requests
Support Emergency Evacuation procedures
Process incoming and outgoing mail and courier items - where applicable
Raise work requests through the Vision system for site issues
Manage bookings for visitor car parking spaces for the facility - where applicable
Work as part of a flexible team
Carry out basic administration tasks as required
To support the review of procedures and processes
Ensure that performance is compliant with agreed SLA
To put forward any suggestions/initiatives

Training

Fully and satisfactorily complete all required competency training.
To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
Use common sense and initiative by immediately involving others if a situation appears to become threatening.
To maintain professional conduct in the face of difficult situations and challenging customers.
Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
Keep to schedules and demonstrate commitment to Mitie and the Client.
To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
To call emergency services and Communication Centre to report all incidents.

What we are looking for