Remote Customer Service & Admin (4-Day Week)

Honeycomb is delighted to be partnering with a growing and innovative organisation to recruit a Customer Service Associate. This is a fantastic opportunity to join a collaborative team delivering high-quality digital learning solutions to organisations across the UK and Ireland.

With a four-day working week, predominantly remote working and an attractive benefits package, this role offers an excellent work-life balance while allowing you to contribute to a fast-paced and evolving digital learning environment. The company's office is conveniently located close to a train station, with team members typically required to attend around once per month. Employees are also welcome to work from the office more frequently if they prefer.

This role would suit a highly organised and proactive individual who enjoys working with digital platforms, supporting customers and managing multiple administrative processes.

The Role

As a Customer Service Associate, you will play a key role in supporting the day-to-day delivery, administration and ongoing improvement of the company's eLearning platform. You will work closely with customers and internal teams to ensure users can access and utilise the platform effectively while maintaining accurate records and supporting business operations.

Key responsibilities include:

Managing user access and enrolment across the platform, including creating enrolment links and onboarding instructions
Monitoring course activity and completion, maintaining user accounts and ensuring platform data remains accurate and up to date
Producing and distributing reports while maintaining spreadsheets for data management and sales analysis
Supporting invoicing processes, including tracking course usage, preparing invoices and responding to customer queries
Providing first-line technical support to customers and resolving platform-related queries where possible
Managing customer support tickets within HubSpot and maintaining accurate records of queries and resolutions
Supporting internal teams with platform updates, customer setups and ongoing improvements
Responding to general enquiries via phone and email and supporting wider team initiatives as required

The Package
Salary: £22,000 - £24,000 depending on experience
Working pattern: Four-day working week (Monday - Thursday, 9AM - 5PM)
Working model: Predominantly remote, with office attendance typically once per month. Employees are also welcome to work from the office more regularly if they prefer
Lucrative holiday allowance
Generous pension contribution
Private medical insurance
Office location close to a train station, providing easy access when attending in person

The Person

Essential Criteria

GCSE (or equivalent) in English and Maths at Grade C/4 or above
At least one year's experience in an office-based or administrative role
Experience working in a customer-focused environment
Strong working knowledge of Microsoft Office (Excel, Word, Outlook and PowerPoint)
Good understanding of internet-based systems and digital platforms
Excellent organisational and time management skills with strong attention to detail
Strong written and verbal communication skills
Ability to manage multiple tasks and meet deadlines in a busy environment
Proactive, solutions-focused approach with the ability to take ownership of tasks

Desirable Criteria
Experience using Learning Management Systems (e.g. Moodle)
Familiarity with CRM systems such as HubSpot
Knowledge of invoicing platforms such as Xero or Sage
Experience working with data reporting or sales analysis spreadsheets

To discuss this opportunity in complete confidence, please submit an up-to-date CV via the link provided or contact Alice Browne at Honeycomb on .

If you require any adjustments or support during the recruitment process due to a disability, please contact us directly to discuss your requirements.

Honeycomb is an equal opportunity employer.

If this role is not suitable for you at present, we may still be able to assist with alternative opportunities. Please visit Honeycomb to view our current vacancies.