Customer Service Officer - Parking Services

Customer Services Officer - Parking Services

West London

Hybrid Working

£23 per hour (Umbrella)

3 to 6 month ongoing Contract

Key Responsibilities

• Act as the first line of contact for customer enquiries within the Parking Service
• Respond to enquiries via telephone, email, web-chat, and social media channels
• Handle queries relating to:
  
  • Penalty Charge Notices (PCNs)
  • Parking Suspensions
  • Pay & Display and Telephone Parking
  • Parking Permits
  • Accessible Transport services
• Carry out administrative duties supporting all areas of the Shared Parking Service
• Process customer payments securely over the telephone where applicable
• Maintain accurate records and ensure enquiries are resolved within service standards

Requirements

• Previous customer service experience, ideally within a public sector or contact centre environment
• Must have experience within parking services
• Must have experience working in a local authority or council
• Excellent communication skills, both written and verbal
• Ability to manage high volumes of enquiries across multiple channels

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.