Receptionist / Team Secretary - Eating Disorders

Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Receptionist / Team Secretary - Eating Disorders

The closing date is 04 August 2026

The Eating Disorders Service provides high-quality outpatient care for individuals experiencing eating disorders, primarily anorexia nervosa and bulimia nervosa.

We are seeking a skilled and professional Receptionist / Team Secretary with a friendly and approachable manner to join our dedicated team based at April House, Bitterne.

About the Role

You will play a key role in supporting the smooth running of the service, providing reception and administrative support within a multidisciplinary team. The successful candidate will be self-motivated, enthusiastic, and highly organised, with excellent secretarial and communication skills.

You will be able to prioritise your workload effectively, work independently when required, and contribute positively to a small but busy team environment.

• Excellent organisational and administrative skills
• Strong secretarial experience
• Proficiency in Microsoft Office
• Excellent telephone manner and customer service skills
• Ability to prioritise and manage a varied workloadAbility to work effectively within a small, busy team
• Previous NHS experience

Informal Enquiries

Informal enquiries and visits to the service are warmly welcomed.

At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.

Main duties of the job

The post holder will be responsible for the organisation of their own workload and delegated decisions/actions, as deemed appropriate by the Administration Manager. The needs of the service user will be the utmost priority. The principle of high-quality customer care is at the heart of this role. They will need to ensure a friendly and professional ethos within the team/department for patients.

To provide comprehensive Administration, Secretarial and Reception support to the service.

The post holder will be responsible for the organisation of their own workload and delegated decisions/actions, as deemed appropriate by the Administration Manager. The needs of the service user will be the utmost priority. The principle of high-quality customer care is at the heart of this role. They will need to ensure a friendly and professional ethos within the team/department for patients.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification Qualifications

• GCSEs at grade C/4 or above (or equivalent) in English and Maths.
• NVQ Level 2 in Business Administration or equivalent.
• Basic IT qualification or demonstrable proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Evidence of continued professional development relevant to an administrative role.
• NVQ Level 3 in Business Administration or equivalent.
• Training in NHS systems or medical terminology.

Experience

• Previous experience in an administrative or clerical role, ideally within a busy office or customer service environment.
• Excellent attention to detail and experience in audio typing.
• Experience using Microsoft Office applications (Word, Excel, Outlook) to include the production of appropriate templates and reports.
• Experience of updating and maintaining electronic records.Demonstrated ability to manage a varied workload and meet deadlines.
• Minute taking experience, including the coordination of meetings and action trackers.
• Experience handling confidential or sensitive information in a professional manner.
• Familiarity with NHS processes and patient pathways.

Additional Criteria

• Professionalism: To be treated with respect, courtesy, and professionalism always, whether in person, over the phone, or via written communication.
• Efficiency: Prompt and accurate handling of appointments, referrals, and queries to support timely access to care and services.
• Confidentiality: Assurance that personal and medical information is handled with the utmost confidentiality and in accordance with data protection laws.
• Clear Communication: To receive clear, accurate, and helpful information in a way that is easy to understand.
• Empathy and Understanding: A compassionate and patient approach, especially when service users are anxious, distressed, or facing challenges.
• Accessibility: Fair and equal access to services, with reasonable adjustments made where necessary to meet individual needs.
• Responsiveness: A willingness to listen to concerns and take appropriate action or elevate issues when needed.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

£25,760 to £27,476 a year. Please note for part time hours the salary will be pro rata.