Experienced Receptionist with Administrative Skills

Experienced Receptionist with Administrative Skills

We are looking for an enthusiastic, experienced receptionist with administrative skills, to join our friendly, forward thinking practice team, to work 18 hours a week and provide a high quality service to our 11,300 patients. You will be required to work at Welling.

We are a GP training Practice (Bexley & Sidcup VTS).

High QOF Achievement

IT : EMIS Web & Docman in use. Training can be arranged if not familiar with the system.

Main duties of the job

You should be an experienced receptionist preferably within an NHS role along with an excellent telephone manner, you must be able to demonstrate the ability to multitask while working alongside the team as well as on your own. A knowledge of EMIS Web and Docman are preferable but training will be given.

About us

We are a friendly, hardworking, organised team who would welcome you to join us.

Clinical team : 3 Partners, 4 Pharmacist and have four Care Co-Ordinator's. We currently have two GP trainee's.

Supported with allied health professionals including practice nurses and a Medical Assistant.

Supportive staff & clinical team with opportunities to contribute in regular staff meetings.

Job responsibilities

Duties andResponsibilities:

• Openingup/locking-up of Practice premises and maintaining security in accordancewith Practice protocols
• Maintainingand monitoring the Practice appointments system
• Makingpatients aware of the appointment booking procedure
• Processingpersonal and telephone requests for appointments, visits and telephoneconsultations and ensuring callers are directed to the appropriatehealthcare professional
• Processingand distributing incoming (and outgoing) mail
• Takingmessages and passing on information accurately
• Filingand retrieving paperwork
• Initiatingcontact with and responding to requests from patients, other team membersand associated healthcare agencies and providers
• re-stock consulting rooms as required
• Keepingthe reception area, notice-boards and leaflet dispensers tidy and freefrom obstructions and clutter
• Processingand recording information in accordance with Practice procedures following Data Protection.
• Providingclerical assistance including word/data processing, filing andphotocopying

Person Specification Qualifications

• To have experience working in a busy reception area.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.