Porsche Business Administrator

About The Role

Porsche Customer Relations Hub Administrator

Location: Porsche HQ Reading

Contract: 12 Month Fixed Term (with potential to go permanent)

Hours: Full Time (37.5 hours/week) - Monday-Friday (rotational shifts)

Fully office based until successful probation has been passed.

RAC & Porsche is looking for an experienced and proactive Administrator to join our Customer Relations team, embedded within the prestigious headquarters of Porsche Cars in Reading. This is a fantastic opportunity to work with one of the world's most iconic brands, playing a key role in delivering exceptional service whilst building strong relationships across a premium automotive network.

As a Customer Relations Hub Administrator, you'll be at the heart of operations-providing efficient, accurate, and high-quality administrative support. You'll work closely with Porsche Centres, internal teams, and customers to ensure smooth processes and a seamless customer experience. This is a varied and fast paced role where no two days are the same.

Key Responsibilities

• Manage administrative queries, including invoice checks and approvals
• Act as a central point of contact for customer enquiries via email and written correspondence
• Take ownership of the Porsche Vehicle Certification Programme, ensuring accuracy and timely processing
• Support Porsche Centres with car hire queries and logistics
• Manage team rotas and coordinate PCRH logistics
• Process goodwill invoices and resolve associated queries
• Handle incoming post and maintain accurate records of returned communications
• Manage vehicle information requests (e.g., Certificates of Conformity, Technical Data Sheets)
• Support the car hire process, including extensions and updates
• Prepare and distribute the weekly Parts Report
• Provide team support and cover for colleagues when required

What We're Looking For

• Highly organised with excellent attention to detail
• A confident communicator who thrives in a team environment
• Able to manage multiple priorities in a fast paced setting
• Customer focused, with a professional and collaborative approach
• Proven e xperienced in administration (automotive or customer service experience is a plus)

Why Join Us?

• Competitive salary & bonus scheme
• 27 days annual leave + bank holidays
• Pension contribution up to 6.5%
• Life assurance (up to 10x salary options available)
• Family friendly policies & wellbeing support (24/7 confidential service)
• Car salary sacrifice scheme (incl. electric vehicles)
• FREE RAC Ultimate Breakdown Cover from day one
• Exclusive discounts via Orange Savings portal
• FREE onsite parking
• Subsidised onsite restaurant + complimentary refreshments
• Team events & opportunities to experience Porsche products
• Colleague Share Scheme ('Owning it together')

Our Culture

We're committed to building a workplace that is inclusive, collaborative, and representative of the communities we serve. We welcome applications from people of all backgrounds, experiences, and perspectives.