Porsche Business Administrator
Posted 4 hours 17 minutes ago by RAC
Porsche Customer Relations Hub Administrator
Location: Porsche HQ Reading
Contract: 12 Month Fixed Term (with potential to go permanent)
Hours: Full Time (37.5 hours/week) - Monday-Friday (rotational shifts)
Fully office based until successful probation has been passed.
RAC & Porsche is looking for an experienced and proactive Administrator to join our Customer Relations team, embedded within the prestigious headquarters of Porsche Cars in Reading. This is a fantastic opportunity to work with one of the world's most iconic brands, playing a key role in delivering exceptional service whilst building strong relationships across a premium automotive network.
As a Customer Relations Hub Administrator, you'll be at the heart of operations-providing efficient, accurate, and high-quality administrative support. You'll work closely with Porsche Centres, internal teams, and customers to ensure smooth processes and a seamless customer experience. This is a varied and fast paced role where no two days are the same.
Key Responsibilities- Manage administrative queries, including invoice checks and approvals
- Act as a central point of contact for customer enquiries via email and written correspondence
- Take ownership of the Porsche Vehicle Certification Programme, ensuring accuracy and timely processing
- Support Porsche Centres with car hire queries and logistics
- Manage team rotas and coordinate PCRH logistics
- Process goodwill invoices and resolve associated queries
- Handle incoming post and maintain accurate records of returned communications
- Manage vehicle information requests (e.g., Certificates of Conformity, Technical Data Sheets)
- Support the car hire process, including extensions and updates
- Prepare and distribute the weekly Parts Report
- Provide team support and cover for colleagues when required
- Highly organised with excellent attention to detail
- A confident communicator who thrives in a team environment
- Able to manage multiple priorities in a fast paced setting
- Customer focused, with a professional and collaborative approach
- Proven e xperienced in administration (automotive or customer service experience is a plus)
- Competitive salary & bonus scheme
- 27 days annual leave + bank holidays
- Pension contribution up to 6.5%
- Life assurance (up to 10x salary options available)
- Family friendly policies & wellbeing support (24/7 confidential service)
- Car salary sacrifice scheme (incl. electric vehicles)
- FREE RAC Ultimate Breakdown Cover from day one
- Exclusive discounts via Orange Savings portal
- FREE onsite parking
- Subsidised onsite restaurant + complimentary refreshments
- Team events & opportunities to experience Porsche products
- Colleague Share Scheme ('Owning it together')
We're committed to building a workplace that is inclusive, collaborative, and representative of the communities we serve. We welcome applications from people of all backgrounds, experiences, and perspectives.