Order to Cash Team Lead-6m contract

We are excited to offer you this new opportunity within Wipro, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as Order to Cash TL will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

Key Responsibilities:

Quote creation, Contracting supplier Sales Order Entry & Processing on SAP by following step by step processes documented in client provided SOPs

• Change blocks within the sales order in case of insufficient allocation/availability/ credit

• Respond to and resolve enquiries, complaints, returns or requests via internal stakeholders, ensuring a high level of customer service is maintained

• Update sales orders in case of loading date & delivery date changes & Create manual invoice in SAP on request of the customer

• Create debit/credit notes, serving as adjustments to invoices

• Ensure non-standard terms and conditions are approved and communicated

• Manage Modifications, changes, cancellations

• Enter (provisional) prices into the sales order, based on the price list shared by the Account Manager

• Contact internal stakeholders in case of urgent requests for allocation/availability/credit

• Input data from paper documents, electronic files, or other sources into our databases and systems accurately and efficiently

• Understanding of Reverse Logistics Programs / Planning, managing Reverse Logistics Depots (3PL), Reverse Logistics Freight/Refund/ODM/RC

• Verify data for accuracy and completeness, identifying and correcting any errors or discrepancies

• Coordinate and manage all aspects of logistics documentation, including bills of lading, invoices, packing lists, and customs documentation

• Ensure the accuracy and completeness of all documentation, verifying information such as quantities, descriptions, prices, and shipping details.

• Update sales orders in SAP in case of loading date & delivery date changes and inform haulier/customer

• Update sales orders in SAP in case of loading date & delivery date changes and inform haulier/customer

• Being the 1st contact person for timeslot issues & Daily check on all open shipments

• Create return order in SAP in case the shipment is not accepted by the customer

• Handling withdraws / rejections / cancellations and Communication with customer / haulier via phone/ email

Required Skills and Experience:

Availability to start Mid-July

- Computer skills, MS Office package required

- SAP experience

- Enterprise Resource Planning system (basic knowledge)

- People management (small / medium size team)

- Customer relations management / supply chain / logistics / statistics experience

- Excellent Verbal & Written Communication Skills

- Presentation Skills

- Problem analysis and problem solving

- Client orientation & Proactivity

- Numerical competencies

- Leadership Skills & Strong planning capacity

- Project & Quality Management skills ; Advanced level of English

- Risk Management Knowledge

Location:

Geleen, Maastricht, Eindhoven

Benefits:

• Attractive compensation package with a diverse set of social benefits
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment
• Sport events sponsorship for employees
• Complex Record & recognition scheme (both non-monetary and monetary options)
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects

This position offers a chance to be part of a forward-thinking company that values innovation and a progressive approach to technology. Interested candidates are encouraged to apply and join the team where they can make a significant impact.

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.