Make Ready General Manager

The post holder of this role will be responsible and accountable for leading and managing the Trust's Make Ready function, ensuring it supports the Trust to deliver a world class service to patients.

With the responsibility for the whole Make Ready operation the post holder will help shape strategic direction; execute improvements and developments and be accountable for the performance, financial and quality standards for the make ready department.

Main duties of the job

Overseeing the make ready service which restocks, preps and cleans the ambulances in one of the busiest ambulance services in the world. They will need to hold the management team accountable for managing resources to ensure optimum cleaning materials are held, sufficient consumable stock to replenish ambulances are available and vehicles are in the correct position for shift start in accordance with agreed performance levels. They will need to maximise the efficiency and effectiveness of resources, ensuring the right staff, skills and resource mix to provide appropriate make ready service provision covering all with value for money. They will be working closely with the forecasting and planning team and scheduling department to ensure that arrangements are in place to allow for the effective staffing levels to be in place to meet performance targets across all Make Ready hub sites.

About us

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy outlines how we plan to achieve this, and is centred upon three missions focused on:

• Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
• Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
• Our London- using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Job responsibilities

• Contribute to discussions with the Trusts strategy department, and senior operational colleagues to define the scope and shape of Londons ambulance services in the future and to inform the LAS strategic direction and goals
• Provide expert advice and information on any make ready delivery issues and financial risk which flow from the consideration of strategic options relating to fleet service delivery and service development.
• Maintain an awareness of external factors (including competition, technical developments, government business initiatives, current and proposed legislation in relation to supply & distribution activities) which impact upon the LAS. Communicating issues to EXCO and the executive and extended Leadership Teams.

Please refer to the job description for the full list of roles and responsibilities.

Person Specification Qualifications

• A Master's degree or professional qualification or equivalent standing
• Post 'masters' qualification or equivalent experience demonstrating a significant amount of advanced expert knowledge gained through substantial experience
• Demonstrable evidence of advanced specialist knowledge in the make ready or cleaning field gained through short courses
• Prince 2 or equivalent

Experience

• Demonstrable experience at a senior level in managing an organisations make ready or cleaning function
• Expert specialist knowledge relating to Logistics and supply chain strategy and development together with contract management
• Experience of leading significant organisational development projects
• Experience of benchmarking to facilitate change and service development
• Evidence of applying theoretical models and or adopting best practice, in devising and implementing change management programmes and associated behaviours
• Significant and demonstrable previous experience, and capability for leading and managing multidisciplinary teams
• Experience of presenting and reporting to executive level colleagues on a range of issues

Knowledge

• High level of work organisation, self-motivation, drive for performance and continuous improvement
• Evidence of strong commercial awareness and capability to realise opportunities
• Awareness and understanding of the Trust's purpose and values and of the key objectives set out in the Service Plan
• Ability to work under pressure to achieve tight deadlines
• Proven ability to translate strategic goals into operational plans and to monitor progress and outcomes
• Ability to handle detail within strategic plans and make informed decisions and judgements
• Ability to assess risks, anticipate difficulties and successfully address them

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Deputy Director of Strategic Assets & Property

£82,462 to £93,773 a yearPer Annum inclusive of HCAS