LEAD PMO

Requisition ID10982-Posted - Years of Experience (3) -Consulting- Where (1)

WM Reply is the Reply Group companyspecialisingin improvingemployeesday-to-day lives through modern workplace solutions and connecting consumers to products and experiences they love online. We support our clients from beginning to end; designing andbuilding theirsolutionand easing adoption. Making sure ourclients are not just enjoying the benefits of the cloud but exploiting them as well. We arerecognisedas leaders within Sitecore, Dynamics 365, Office365and the products within such as SharePoint, Power Platform,Yammerand Microsoft Teams. A Microsoft Gold Partner five times over! We have acolourfulteam whoarefamous for their imagination, delivery, passion for technology and most importantly, their pride in delivery.

Role Overview:

As PMO Lead at WM Reply, you will be the central force driving project governance, delivery assurance, and operational excellence across multiple client engagements. You will work closely withproject managers, consultants, technical leads, and clients to ensure projects are delivered on time, within budget, and to the highest quality standards. You will also be responsible resourcing and for creating and embedding best practices, managing risks, and enabling continuous improvement across the Project Management capability.

Responsibilities:

• Develop, maintain, and champion project governance frameworks aligned with WM Reply's methodologies.
• Ensure a consistent and standardised approach to project delivery and quality assurance.
• Oversee resource management, capacity planning, and resource allocation in collaboration with Senior Leadership.
• Monitor project health and adherence to standards through regular health checks and review of project outputs (e.g., highlight reports, RAID logs).
• Create, update, and manage project management checklists, frameworks, templates, and delivery success metrics.
• Maintain visibility across all active projects, proactively identifying delivery risks and resource bottlenecks.
• Facilitate project kick-off sessions, retrospectives, and lessons learned, serving as an escalation point for delivery issues.
• Prepare executive dashboards and reports, ensuring timely, consolidated feedback loops for client deliverable sign-off.

About the Candidate:

• Demonstrates rigour in planning, tracking, and reporting, ensuring delivery excellence.
• Proactively identifies and mitigates risks, escalating issues with clarity and context.
• Builds trust and collaborates effectively with cross-functional teams and clients.
• Facilitates productive discussions, driving consensus and positive outcomes.
• Thrives in fast-paced environments, adapting quickly to changing priorities.
• Takes ownership of results and drives accountability across teams.
• Maintains a client-centric mindset, tailoring delivery approaches and balancing agility with structure.
• Strong understanding of Agile, Waterfall, and hybrid methodologies; highly organized, innovative, proficient with Microsoft 365 (including Copilot); Prince 2 and Scrum Master qualifications desired.

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.