Irish Speaking Customer Service Advisor (Onsite)

Fexco Managed & Advisory Services are currently looking for Irish Speaking Customer Service Advisors to join our outsourcing division on a permanent, full-time basis. The role is onsite (Killorglin, Co. Kerry).

About this Opportunity

Are you a fluent Irish speaker looking to enter the world of Customer Service? Do you want to work in a positive, friendly and forward-thinking environment? Then Fexco is the company for you. We provide excellent training and on-the-job support in all areas of phone, email, and some admin duties with the opportunity to progress and develop your career within Fexco.

Responsibilities

• Working in a fast paced environment, training will equip you to provide relevant advice to customers via phone, email, and webchat
• Keeping yourself up to date with product, service and customer information through our easily accessible knowledge base
• Effectively managing a customer database through accurate and efficient data entry
• Demonstrating a strong customer focus at all times
• Investigating and resolving customer queries through first contact resolution where possible
• Adhering strictly to data protection (GDPR) and confidentiality laws

Ideal Candidate

If you are customer focused, team oriented, enthusiastic, motivated, enjoy working in a target driven environment, have strong computer skills and have the ability to communicate in Irish (both written and verbal), then we would love to meet you.

Benefits

• Competitive Basic Salary
• Annual Performance-Related Bonus
• Permanent Contract
• Annual VHI Healthcare Subsidy
• Access to a Pension Scheme and Life Assurance Cover
• Fully Paid Training Programme
• Career Paths and Development Programmes to Support Your Progression
• 20 Annual Leave Days and 2 Company Days per Annum, Plus Option to Purchase an Additional 5 Days Leave per Year
• Paid Leave Increasing with Tenure: Sick, Maternity, Adoptive, Paternity and Marriage Leave
• Wellbeing Programme Focused on Our Employees' Health and Wellness
• 24/7, 365-Day Access to Our Employee Assistance Programme
• Incentivised Employee Referral Scheme
• Subsidised Sports & Social Club
• Subsidised Canteen
• Cycle-to-Work Scheme
• Fexco Group Employee Discount Scheme