Customer Service Advisor

Customer Service AdvisorSalary: £30,000Location: Eccles - fully office basedContract: Perm

An excellent opportunity has arisen for a Customer Service Advisor to join a successful and growing business based in Eccles. This role is ideal for someone who enjoys delivering outstanding customer service, building strong relationships, and working as part of a supportive team.

You will support both UK and international customers, working closely with sales teams and internal departments to ensure orders and customer requirements are managed efficiently. The position offers exposure to international logistics, customer relationship management, and global trade processes, along with opportunities for training and career development.

Key Responsibilities

• Manage customer service and administration activities including order progression, forecasting, and customer support
• Build and maintain strong relationships with customers, Account Managers, and internal teams
• Provide accurate updates and resolve customer queries in a professional and timely manner
• Support colleagues across different regions and provide cover during absences
• Work with logistics and commercial teams to deliver efficient and cost effective solutions
• Maintain high standards of customer service in a fast paced environment
• Attend meetings and contribute to continuous improvement initiatives
• Keep up to date with export procedures, logistics processes, and international trade requirements

About You

• Previous experience in a customer service or administrative role
• Strong communication and interpersonal skills
• Excellent organisational skills with the ability to manage multiple priorities
• Confident using Microsoft Office and ERP systems
• A proactive and reliable team player with a flexible approach
• Strong problem solving skills and attention to detail
• Able to work effectively under pressure and meet deadlines

Desirable:

• Experience working with international customers or logistics processes
• Additional European language skills such as French, German, Italian, or Spanish

What's on Offer

• Competitive salary of £30,000
• Supportive and collaborative working environment
• Training and development opportunities
• Exposure to UK and international markets
• Flexible working opportunities

Apply Now

If you are looking for a rewarding customer service role within a growing and supportive business, we would love to hear from you.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates