Customer Service Executive

Soudal Ireland is seeking a proactive and customer-focused Customer Service Executive to join our team based in Santry. This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with customers, and has a strong commercial mindset. You will play a key role in delivering exceptional service while supporting sales growth and maintaining strong customer relationships.

• Act as the first point of contact for customer enquiries via phone and email
• Process customer orders accurately and efficiently using SAP
• Manage and resolve customer queries, complaints, and delivery issues in a timely manner
• Maintain and develop strong relationships with existing customers
• Support the sales team in identifying opportunities to upsell and cross-sell products
• Monitor order status, stock levels, and delivery schedules to ensure customer satisfaction
• Prepare and maintain reports using Microsoft Excel
• Liaise with internal departments including sales, logistics, and finance
• Ensure all customer interactions reflect the company's high standards of service

Profile

• Previous experience in a customer service or sales support role
• Strong SAP experience (order processing and customer management)
• Proficient in Microsoft Excel (reporting, data analysis, and tracking)
• Excellent communication and interpersonal skills
• Customer-focused with a strong sales awareness
• Ability to manage multiple tasks and work under pressure
• High attention to detail and problem-solving skills
• Team player with a positive and proactive attitude
• Experience in a fast-moving or manufacturing/distribution environment
• Familiarity with CRM systems
• Strong organisational and time management skills

We offer

• Competitive salary package
• Supportive and collaborative team environment
• Opportunities for career progression within the company
• Ongoing training and development

Company

Soudal is Europe's largest independent producer of mastics, adhesives and PU foams for both the professional and private user. With more than 4800 employees, a turnover of 1.51billion euros and 34 production sites on 5 continents, this 100% Belgian family business, founded by Vic Swerts, has grown into a global player and expert in chemical building specialties. Driven investments in R&D, a longstanding vision of innovation as well as adaptations to local market needs laid the foundation for outstanding performance.