Hybrid Customer Service Lead: Hands-On & Impactful

Magic Fitness is looking for a Player-Manager for our customer service as we grow. In this role, you will oversee our customer service agents while directly addressing about 20% of the daily inquiries, ensuring service quality and operational excellence.

You will own crucial processes including team management, service standards, and logistics challenges, all while contributing to a proactive and customer-focused environment.

The position offers a competitive salary, hybrid working options, unlimited holiday, and more perks to maintain your well-being while driving our customer satisfaction.