Customer Support - £25,000/year Bank of Scotland (Lloyds Banking Group)

Customer Support - £25,000/year Bank of Scotland (Lloyds Banking Group) Overview

Lloyds Banking Group is hiring a Customer Support Advisor to join its Bank of Scotland and Halifax branches in Perth. This full time role offers a starting salary of £25,000, increasing to £25,750 after six months, with further progression up to £30,750 through the Skill Progression Framework. It's ideal for people focused individuals eager to grow a career in financial services.

Key Details

• Location: Perth, Scotland (across Lloyds and Halifax branches)
• Salary:
  • Starting: £25,000
  • After 6 months: £25,750
  • Up to: £30,750 (via skill progression)
• Contract Type: Permanent, Full Time
• Hours: 35 hours/week, including Saturdays
• Working Pattern: Branch based, with potential for remote roles after 12 months

Responsibilities

• Provide face to face customer support in branch
• Handle queries, payments, and account updates
• Deliver empathetic, solution focused service
• Build strong customer relationships
• Support customers via phone, web chat, social media, and video calls (after initial branch experience)

Career Development

• Minimum 12 months in customer service to build foundational skills
• Earn accreditations through the Skill Progression Framework
• Opportunities to move into specialist roles (Digital, Operations, Fraud, Financial Planning) or leadership positions

Ideal Traits

• Genuine interest in helping people with their finances
• Strong relationship building and communication skills
• Empathetic, caring, and trustworthy approach
• Team oriented and collaborative mindset
• No prior financial services experience required

Homeworking Criteria (for future remote roles)

• Quiet, private space at home
• Stable internet connection

Benefits

• Up to 15% pension contribution
• Annual performance bonus
• Private medical cover (BUPA)
• Share schemes
• Lifestyle discounts
• 22 days' holiday (plus bank holidays, increases over time)
• Wellbeing initiatives and generous parental leave
• Annual salary review (1 April)

Diversity and Inclusion

Lloyds Banking Group is committed to building an inclusive workplace that reflects modern society. The organisation welcomes applications from under represented groups and offers reasonable adjustments during recruitment.

How to Apply

Apply for this opportunity. Early applications are encouraged due to high interest and potential early closure of the vacancy.