Customer Support and Program Coordinator

Customer Support and Program Coordinator

A Customer Support and Program Coordinator vacancy is available at our Odiham offices in Hampshire. This is a permanent, full time position, working in our Jet-Care, Gas Path Analysis (GPA) department which provides engine trend monitoring services to the aviation industry. The position will include:

• dealing with day-to-day enquiries concerning current contracts;
• ensuring that the contract renewal system is maintained;
• receiving and processing purchase orders;
• assisting with mail-shots, and dispatching information to Customers;
• providing consistent, accurate, and timely support to Customers and members of staff, and ensuring all forms of communication are answered accurately and efficiently;
• ensuring aircraft and engine records are updated to enable GPA engine trend data to be processed;
• carrying out specified checks on the GPA equipment database;
• carrying out general and routine office duties as required.

We are looking for applicants who are enthusiastic, motivated, with a willingness to learn, who are able to use their initiative, and think independently. The successful candidate should ideally:

• have multi task experience, be able to work in a team, and be a good communicator at all levels;
• have a logical and methodical aptitude with a good standard of written / spoken English, for Customer liaison and preparation of written communication to them;
• be confident with a professional and orderly nature;
• be accurate, have an outgoing personality, and a positive and constructive approach;
• be PC literate, comfortable in electronic file handling, and have experience and a good working knowledge of Microsoft Office, including Word, Excel, and Outlook;
• experience using Sage 200 Professional is an advantage;
• knowledge of foreign languages, although not essential, may also be an advantage.

The hours are Monday to Friday, 37 hours per week, 7 hours per day, plus a one-hour unpaid lunch break.

You will be joining a stable and well-established organisation in state-of-the-art offices offering a very comfortable working environment. Other benefits include annual leave 28 days rising to 33 days pa pro-rata (inclusive of Bank/Public holidays), work related contributory pension scheme, free Wi-Fi and on-site parking. Further details are available here .