Guest Experience & Complaints Specialist

Haven is looking for a dedicated Complaints Handler in Filey, UK, to enhance our guests' stay by addressing their concerns with professionalism and care. In this full-time, permanent position, you will be the first point of contact for guests and owners, ensuring they receive exceptional service.

Your responsibilities will include investigating complaints, providing tailored solutions, and following up to ensure complete satisfaction. We offer a supportive work environment, career development opportunities, and exclusive team perks such as discounts and free access to facilities.