Customer Service Representative

Customer Service Representative

Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a temporary basis.

This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers. You will be speaking with customers, collecting payments, and setting up direct debits.

Benefits and Package for Customer Service Representative:

Salary: £12.81 per hour.Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 7am - 8pmContract: TemporaryLocation: Norwich - Hybrid

• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and Friends discounts on our services & products
• Pension Scheme, up to 3% Company matched
• Free on-site parking

Key Responsibilities of Customer Service Representative:

• Handle inbound and outbound customer enquiries across telephone, email, and digital channels in a professional and timely manner.
• Provide accurate information, guidance, and support to customers, resolving issues at first contact where possible.
• Record and update customer details and case notes accurately within the contact centre systems.
• Escalate complex issues to senior colleagues or specialist teams in line with procedures.
• Adhere to all company policies, regulatory requirements, and service standards.
• Meet individual and team performance targets including response times, quality measures, and customer satisfaction scores.
• Manage sensitive or challenging conversations with discretion and professionalism, ensuring vulnerable customers are supported appropriately.
• Contribute to continuous service improvement by identifying recurring issues and suggesting solutions.
• Participate in regular training and coaching sessions to maintain product knowledge, compliance awareness, and service skills.

Key Skills and Experience of Customer Service Representative:

• Experience in customer objection handling and complaints
• Excellent internal and external emotional intelligence and relationship management skills
• Proficient in computer software and technology platforms, especially CRM and Microsoft Office
• Highly organised and accurate
• Excellent listening skills
• Outstanding communicator
• Present information clearly, concisely, accurately and in ways which promote understanding
• Self-driven and able to raise standards of quality and productivity when required
• Exposure to cash collection a significant bonus
• NVQ level 2/3 in Customer Service / Business Administration - desirable

If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now!

Red Recruitment (Business)