Customer Service Representative - Cannock

• Building customer quotes with care and attention
• Negotiating with customers to close open quotes
• Handling incoming calls and responding to queries with professionalism
• Creating work orders and scheduling service appointments
• Using CRM tools to manage customer records and service activity
• Working closely with internal teams and external contractors to ensure smooth delivery

• Experience with Salesforce and SAP is a real advantage.
• You don't need to be an Excel expert-just confident using systems to track, update, and follow through
• A curious mindset and a focus on getting things right
• Ability to ask thoughtful questions to ensure clarity and accuracy
• Calm under pressure, with good time management and a team-first attitude

Comprehensive benefits package: Starting salary £27,000 + bonus scheme

• Health cash plan that helps you save on essential healthcare expenses such as dental and optical services
• 25 days holiday a year, in addition to bank holidays, with the number of holiday days increasing after two years of service.
• To further enhance your life-work balance, flexibility to buy or sell additional holiday days, allowing you to either spend more time with loved ones or have extra cash in your pocket.
• Salary sacrifice pension scheme with generous employer contributions.
• FREE premium tyres for your vehicle
• Enhanced maternity/paternity leave to support you during important family moments
• Employee Assistance Programme provides free, confidential advice and counselling
• Opportunity to become a company shareholder and purchase Michelin shares
• In-house training centre providing various training programs and courses to help you enhance your skills and achieve your career goals.

Next steps: If this sounds like the role for you, apply now! Send us your CV and let's talk about next steps.

At Michelin, we acknowledge that a diverse and inclusive work environment is fundamental to driving innovation, nurturing creativity, and establishing a space where each employee can thrive and succeed. As a dedicated equal opportunities employer, we welcome applicants from all backgrounds to apply and contribute to our team. We strongly believe that diversity enriches our work culture and drives our success. Furthermore, we understand the importance of creating a supportive and inclusive interview process. We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Should you require any reasonable adjustments to facilitate your participation, please don't hesitate to let us know by emailing:

Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia. In short, whether you look at our mission, our products or our people, Michelin is a company that truly helps you to move forward Visit our website to discover more about us