Customer Service Consultant

Position Overview

Hours: This role is a permanent, full time position working 36 hours per week to support branch operating hours at our Guiseley and Leeds branches.

Salary: £25,500 per annum (depending on experience). Closing date: Thu, 23 Jul 2026.

As a Customer Service Consultant, you will engage with customers face to face, over the phone, or virtually, helping them find solutions and achieve their financial goals.

Responsibilities

• Be the first point of contact: warmly welcome customers in branch and over the phone.
• Engage and understand: ask insightful questions to uncover and understand customers' needs.
• Listen and tailor solutions: offer personalised solutions that meet customers' circumstances.
• Proactively reach out to customers over the phone to identify needs and discuss how we can support them.
• Maintain accurate records: keep customer data up to date and focus on supporting vulnerable customers.
• Adhere to policies, standards and controls, with training and coaching to support you.

Qualifications

• Previous experience interacting with customers, preferably in a contact centre environment.
• Must have a passion for delivering exceptional service and a willingness to go above and beyond.
• Good teamwork skills with a one team mindset.
• Ability to work quickly under pressure and manage a wide variety of customers.
• A desire to grow, adapt and change while accommodating business needs.

Benefits and Development

• Annual discretionary bonus scheme.
• 25 days standard annual leave + bank holidays, rising by 1 day per year of service up to 30 days after five years.
• Holiday trading scheme to buy or sell additional leave days.
• Employer matched pension contributions up to 10% per annum.
• Private medical insurance for all colleagues.
• Salary sacrifice scheme for hybrid/electric car.
• Access to benefits portal including Employee Assistance Programme and employee discount platform.
• Three paid volunteering days per year for charitable work.
• Colleague mortgage and savings accounts and various discount schemes.
• Commitment to training and development.