Customer Service Advisor

• Job Title: Customer Service Advisor
• Location: Hailsham (Hybrid working model available)
• Salary: £26,222
• Working hours: Monday to Friday 8:30am-5:00pm
• Work type: Permanent

HRGO Recruitment is delighted to be partnering with a valued client to recruit a Customer Service Advisor for their friendly and supportive team. This is an excellent opportunity for someone who enjoys delivering outstanding customer service, thrives in a fast-paced environment, and wants to develop their career with a well-established business.

If you're a confident communicator with a positive attitude and a passion for helping customers, we'd love to hear from you. You'll be joining a friendly, people-first business that places a real emphasis on employee vitality. From wellness mornings to charity football games and regular team activities, the company is committed to creating a positive, supportive, and enjoyable place to work.

General duties:

• Build and maintain strong, long-lasting relationships with B2B & B2C customers.
• Manage customer enquiries from initial contact through to successful resolution.
• Handle customer complaints efficiently, providing timely and effective solutions.
• Accurately process customer orders, returns, credits, and customer records
• Monitor back orders and proactively recommend suitable alternative products where appropriate.
• Liaise with internal departments, including Purchasing, Operations, and Sales, as well as external suppliers to resolve stock shortages and delivery issues.
• Work closely with courier partners to investigate and resolve transport and delivery queries.
• Maintain up-to-date knowledge of products, services, and industry developments to provide accurate information and advice to customers.

Skills:

• Excellent telephone communication and interpersonal skills, with the ability to build rapport
• Ability to prioritise workload effectively and manage multiple tasks simultaneously.
• Self-motivated and proactive, with the ability to work independently, use initiative, and take ownership of responsibilities.

Benefits:

• Hybrid working model (2/3 days in the office)
• Profit related bonus scheme
• Social committee running frequent events
• Staff account and shop access
• Endless personal and professional development
• Parking available
• Strong company culture

If you are interested in this opportunity, please click 'APPLY NOW' and if successful, a consultant will be in contact to discuss further.