Customer service advisor - Remote

Job Overview

This role is Remote based in the UK Wide and you will require atleast 6 months contact centre experience.

Role Summary

We're currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound calls. The role will deal with a wide range of customer service calls.

Benefits and Compensation

Laptop and kit supplied prior to work commencing. Salary - £25,250.

Fully remote. Shift pattern between 7am and 10pm - 40 hours per week.

This role will involve weekend working - you will only work 5 days per week and will work every other weekend.

Key Responsibilities

Contact centre experience required.

• Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
• Manage all direct customer Interactions
• Handle and respond efficiently to all general and order specific direct customer enquiries
• Support customers with order status updates and delivery tracking queries
• Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
• Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required

• Previous experience within a Customer Service position is essential
• Knowledge of CRM systems
• A self-motivated, passionate, and enthusiastic approach to work
• Outstanding verbal communication skills
• Professional and empathetic approach to resolving issues
• Decent I.T skills
• Excellent time management