Customer Service Adviser

Dé un paso adelante y deje que Edenred le sorprenda.Cada día, ofrecemos soluciones innovadoras para mejorar la vida de millones de personas, conectando a empleados, empresas y comerciantes de todo el mundo.Sabemos que hay cientos de formas de que crezcas. Con nosotros, ampliarás tus habilidades en un entorno multicultural, desafiante y dinámico. Atrévase a unirse a Edenred y prepárese para prosperar en una empresa global que le ofrecerá un sinfín de oportunidades. En Edenred todo gira en torno a la meritocracia. Vienes como eres y contribuyes. De hecho, el Grupo Edenred reconoce, contrata y desarrolla todos los talentos y singularidades.Nos comprometemos a evitar toda forma de discriminación y a ofrecer a todos nuestros candidatos igualdad de oportunidades independientemente de su sexo y expresión de género, discapacidad, origen, creencias religiosas y orientación sexual o cualquier otro criterio. Customer Service Adviser Edenred Payment Solutions - Swindon (Hybrid) Full time - Permanent About the Role Edenred Payment Solutions is seeking a motivated and customer focused Customer Service Adviser to join our growing team. You'll support cardholders and clients by providing clear, accurate and friendly assistance across phone and email. This role suits someone who enjoys problem solving, working with processes and delivering excellent customer service in a fast paced environment. Key Responsibilities Handle customer enquiries via phone and email Support cardholders with account access, transactions and product information Investigate and resolve issues following internal processes and regulatory guidelines Record all interactions accurately and maintain compliant documentation Escalate complex cases when required Identify trends and share feedback to improve service Work collaboratively with Operations, Compliance and Product teams What We're Looking For Experience in customer service, contact centre or financial services (preferred) Strong communication skills with a friendly, professional approach Ability to explain information clearly and confidently High attention to detail and accuracy Comfortable using systems and following structured processes Calm, empathetic and solutions driven mindset Positive attitude and strong team ethic What We Offer Competitive salary and benefits package Hybrid working (office based in Swindon) Full training and ongoing development Opportunities for progression within a growing fintech organisation Supportive, inclusive and collaborative team culture Aplica ahora y vibra con nosotros!