Customer Service Associate - London (Hybrid)

Overview

Our client is an asset finance specialist providing first class customer service. Due to growth they are looking to recruit an Customer Service Associate.

Responsibilities

• Handling all telephone enquiries from both prospective and existing customers.
• Responding to customers quickly and effectively, ensuring that every customer interaction has a positive outcome.
• Responsible for all in-life processes, such as settlement requests, reschedules, account queries, refunds and cash reconciliations
• Liaise with internal departments assisting with both in life requests & customer queries
• Maintain customer data to ensure it is up to date
• Identification of improvements and changes that will further enhance our customer service delivery.
• Ensuring the service we provide is representative of company values.
• Complaints handling.

Contact

In the first instance, please send your CV in confidence to

Salary

Salary up to £70,000 , on target earnings are a further 30% of base salary with bonuses payable quarterly and

Salary range £70,000 to £85,000, quarterly paid commission with totally uncapped earnings, sensible targets will provide realistic year 1 earnings

Salary up to £80,000 , on target earnings are a further 30% of base salary with bonuses payable quarterly but