Contract Support Administrator

Salary: £54,000 - 94,000 per year

Requirements

• Previous experience in a helpdesk, contract support, or scheduling role
• Experience in a field service, HVAC, facilities management, or engineering environment is advantageous
• Familiarity with FSM systems such as Joblogic, SIMPRO, or similar
• Excellent communication and customer service skills
• Strong organisational skills and attention to detail
• Ability to prioritise tasks and manage multiple workflows
• Proactive, solutions-focused approach
• Ability to work well under pressure
• Collaborative and team-oriented mindset
• IOSH training or experience producing RAMS is desirable

Responsibilities

• Coordinate and prioritise incoming small works and projects
• Schedule engineers and ensure attendance within agreed SLAs
• Manage the full job lifecycle, including ordering parts and liaising with suppliers
• Monitor job profitability and ensure work stays within agreed cost estimates
• Prepare and issue RAMS documentation for all works
• Review engineer reports and submit them to clients within deadlines
• Maintain regular, professional communication with clients
• Act as the main point of contact for client queries and ensure prompt resolution
• Ensure timely and accurate invoicing
• Maintain accurate records and system updates

Technologies

• Support

More

We are a dynamic and growing business looking for an organised and customer focused Contract Support to join our operations team. This is a key role within our HVAC department, acting as the vital link between clients, engineers, and internal teams to ensure work is delivered efficiently, accurately, and with a strong client first approach. We offer structured training and onboarding, ongoing development and career progression, a supportive team environment with mentorship from senior leaders, and the opportunity to grow into supervisory or management roles. This is an exciting opportunity to make a real impact while developing your skills and progressing your career.