Community, Participation & Volunteering Assistant 25,838 pa

Community, Participation & Volunteering Assistant

Contract: Fixed term contract until 28 February 2027

Working Hours: 37.5 hours per week, Monday-Friday, weekend work as required.

Location: Coalbrookdale office, Telford.

Closing Date: 2 August 2026

Summary

As a Community, Participation and Volunteering Assistant, you will help organise and facilitate our volunteer programme. Working with the Community Participation and Volunteering Manager, you'll help make volunteering enjoyable, welcoming and accessible to everyone. You'll also support the smooth running of volunteer activities and keep volunteers informed throughout their time with us. The role is based at the Coalbrookdale office, with some travel to other sites as needed.

What you'll be doing

You'll ensure that our volunteers receive clear and consistent communication, taking information from across a range of teams at multiple sites and sharing it with our volunteers through a number of channels, e.g. weekly email and newsletter.

Being organised is key, you'll make sure all our volunteer records are up to date and all of the volunteers and volunteers managers are clear on our volunteer processes e.g. how to claim expenses, rotas and training.

You'll support volunteer recruitment, how we advertise roles to new audiences, identify the right volunteers for the right roles and provide an engaging induction.

You can view the full role profile for this role in the attached document. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Qualifications

• Focused on giving great service to everyone you meet
• A team player, but also happy to work on your own initiative
• Well organised and adaptable
• Willing to learn new skills

Requirements

Compliance. Eligibility to Work in the UK.

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Location

Coalbrookdale, Telford, TF8 7DQ