Facilities Assistant

This role is all about using your practical skills and attention to detail to look after a place that people love. As a Facilities Assistant, you'll assist the Facilities Team across several sites based in Telford. Our Facilities team are responsible for the smooth running of the sites, including everything from cleaning, repairs, monitoring and testing alarms.

Contract duration: Fixed term contract until February 2027

Working Hours: 15 hours per week over 3 days, (5 hours per day). You'll work 2 weekday and 1 weekend day per week.

Interview Date: 10th August 2026

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Ironbridge Gorge is a set of busy and dynamic sites, and you'll be instrumental in providing a fantastic offer for visitors throughout the season.

Reporting to the Facilities Coordinator, you'll join a hardworking and passionate team across the Ironbridge Gorge Portfolio.

It's a dynamic, immersive environment where no two days are the same, and where you'll play a key role in creating memorable experiences for visitors.

What you'll be doing

This is a varied role, you'll be working across several Ironbridge Gorge sites including Blists Hill, Coalbrookdale, Jackfield and the Toll House. An average day could include meter readings, legionnaire testing, repairs, fire alarm testing, cleaning, compliance checks and providing site access to contractors.

You can view the full role profile for this role in the attached document. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for

• Focused on giving great service to everyone you meet
• A team player, but also happy to work on your own initiative
• Well-organised and adaptable
• Willing to learn new skills
• Comfortable working in a flexible and adaptable way

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria

Location

Coalbrookdale, Telford, TF8 7DQ

Eligibility

Eligibility to work in the UK.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.