Club Concierge

Club Concierge

Application Deadline: 31 May 2026

Department: Front of House

Employment Type: Permanent - Full Time

Location: Skibo Castle, Highland

Reporting To: Head of Operations

Compensation: £29,000 / year

Description

At the heart of the member experience at Skibo is our Front of House team. Known for their warmth, attentiveness, and exceptional service, this team plays a vital role in creating the magic our members return for time and again. As a Club Concierge, you'll be the welcoming face of the castle - building relationships, anticipating needs, and helping create moments that stay with our guests forever.

About The Role

As Club Concierge in our Front of House team, your key responsibilities will include:

• Acting as the primary point of contact for members and guests throughout their stay.
• Providing expert knowledge about Club amenities, services, and unique experiences across the estate
• Welcoming guests with warmth and professionalism, anticipating their needs, and exceeding expectations
• Overseeing smooth check-in and check-out processes for individuals, families, and groups with meticulous attention to detail
• Escorting members and guests to their accommodation, assisting with luggage, and noting any special preferences or requirements
• Supporting with events, private functions, and estate tours, always ready to go the extra mile to ensure a flawless experience

About You

Skills & Experience

• Experience in a concierge, front of house, or guest-facing hospitality role, ideally within a luxury or private members' club environment
• Strong communication and organisational skills, with solid computer literacy and administrative ability
• Confidence in managing check-in and check-out processes for individuals, families, and groups with meticulous attention to detail
• Ability to work collaboratively across departments, handling guest requests swiftly and efficiently

Personal Attributes

• A confident, personable, and professional outlook in every guest interaction
• A natural flair for hospitality and a genuine passion for working with people
• A calm, composed manner under pressure - you take pride in being the consistent and dependable face of The Carnegie Club
• A proactive approach to problem-solving and a readiness to go the extra mile to create truly memorable experiences

You don't need to meet every point listed above to be a great fit for the role. Instead, focus on showcasing your strongest skills, experience and personal qualities - we're interested in what makes you a great fit for the role and how you can contribute your unique strengths to our team.

What We Offer You

• Share of gratuities
• 33 days annual leave pro-rata
• Auto enrolment pension scheme
• Occupational sick pay
• Family friendly support
• Life cover
• Access to wellness platform providing support on nutrition, exercise, health, finances, legal support and more
• Access to staff benefit scheme which includes cycle to work and tech scheme, contribution towards eyecare and discounts on high street retailers
• Local staff transport service
• Meals on shift provided free of charge
• Complimentary use of staff gym
• 'Refer a friend' bonus scheme
• Staff events
• Long Service Awards