Business Support Officer - Free School Meals

12 month fixed-term contract

This is an exciting opportunity to join a dynamic, friendly team which delivers practical support as part of Warwickshire Children and Families Early Support offer. This highly rewarding role requires working with families and schools on a helpline to enable children in Warwickshire to access their free school meals (FSM) entitlement.

Warwickshire County Council is a top performing two tier authority with a reputation for innovation and efficiency. If you can match our ambition to drive Warwickshire County Council forward, we would like to hear from you.

About the team and role

You will be working alongside the Warwickshire Family Information Service (FIS), who provides information, guidance and signposting about a wide range of subjects for families and professionals working with families in Warwickshire. They also administer free school meals (FSM) in Warwickshire.

This role supports the delivery of the FSM service through working with data, checking eligibility and answering queries from parents, carers and schools via our helpline and inbox. You will also play a crucial part in implementing national policy change around FSM for the 2026/27 academic year to ensure as many eligible children as possible are able to access their FSM in Warwickshire.

Key skills and experience required

We are looking for a highly organised individual with experience in data input and interrogation, who is also confident in talking to members of the public and passionate about supporting services that make a real difference to children and young people. Experience using Synergy software is also beneficial, although not essential - training will be provided.

Benefits

• Supportive managers who provide recognition and a robust supervision policy focussed on wellbeing and workload.
• Refer a Friend package for some roles - terms and conditions apply.

Additional Information

Warwickshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. Successful applicants will be subject to a range of pre engagement checks, including a relevant Disclosure and Barring Service (DBS) check. In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. This role requires the ability to speak and provide advice in accurate spoken English to the public.

If you are applying for this role on a secondment basis please ensure you have permission from your line manager.

Closing Date: 5th May 2026

Interview Date: 14th May 2026