Assistant Park Manager - Cambridge Business Park Management Cambridge Business Park

Purpose of the Role

We are looking for an Assistant Park Manager to help deliver facilities management and administrative support to the Park Manager of Cambridge Business Park. The APM will be responsible for the administration of hard & soft FM services, and the administration and coordination of statutory Health & Safety and environmental compliance of the site.

The Assistant to the Business Park Manager will support the smooth running of Cambridge Business Park, whilst playing a key role in delivering an exceptional experience for occupiers, visitors, and partners.

This role combines administrative support and proactive FM oversight, with a strong focus on customer engagement, communication, and community development - helping to make Cambridge Business Park a dynamic, welcoming, and connected place to work.

Team structure

Reporting into the Park Manager.

Key Responsibilities Customer and Community Engagement

• Act as a welcoming and approachable first point of contact for customers, visitors, and contractors at Cambridge Business Park.
• Support the Park Manager in developing strong relationships with customers and fostering a sense of community across the Park.
• Handle general and ad hoc enquiries promptly and professionally, ensuring clear and consistent communication between customers, contractors, and the management team. Assist in delivering excellent customer service.

Communications and Events

• Assist with the creation and distribution of the Cambridge Business Park monthly newsletter and other communications.
• Help manage the Park's digital platforms - including the website, park app, and social media channels - ensuring regular, engaging content.
• Support with the organisation and delivery of on-site events, community functions, and engagement initiatives, including coordinating the design, ordering, and distribution of marketing materials as required.
• Undertake routine gathering of H&S documentation, coordinating landlord consents, and managing logistics.

Sustainability and Travel Initiatives

• Promote and assist with the onboarding of customers and contractors to sustainable transport schemes such as EV charging, car share initiatives, and green travel programmes.
• Support park-wide initiatives that encourage environmental responsibility and wellbeing.

Compliance

• Coordinate all document compliance via Riskwise or other client approved CAFM system.
• Continuously ensure that a full set of site and occupier risk assessments is held, and action plans are communicated to Park Manager and FM, and updated regularly.
• Maintain a compliance rating of at least 95%.

Park Management Support

• Assist the Park Manager in meeting and improving internal and external KPIs.
• When required, deputise for the Park Manager, including carrying out monthly occupier inspections and approving purchase order requests.
• Work collaboratively with Park Management and stakeholders to maintain positive relationships with customers, partners, and local authorities.

Operations

• Ensure support systems such as Horizon, RiskWise and Vantify are kept up to date by raising purchase orders, uploading and tracking jobs on workflow, and onboarding contractors to the Permit to Work system.
• Assist with the preparation of Park Newsletter and coordinate events as directed.
• Develop a close working relationship with customers, and manage service satisfaction and confidence in Savills.
• Undertake general administrative duties, including ordering consumables and maintaining stock levels.
• Ensure supply chain / service partner relationships are maintained in a professional and efficient manner.
• Manage the customer enquiry log, ensuring all actions are tracked and followed up.

Customer relationships

• Coordinate, and actively participate in, customer communication and engagement, including through the Savills Insights app.
• Assist with the preparation of communication of Park activities through the monthly newsletter.

ESG and D&I

• In conjunction with the Park Manager, coordinate recommendations aligned to the Savills Green Charter.
• Alongside the Park Manager, regularly review and coordinate recommendations aligned to Savills D&I policies.
• Maintain records of utility consumption and produce associated reports as required.

Finance

• Assist in the preparation of quarterly reports on service charge expenditure, ensuring that expenditure does not significantly deviate from budget.
• Ensure all Contract and Purchase orders are raised as per process and policy.

People

• Attendance at team and customer meetings as directed.
• Alongside the Park Manager, act as first point of contact for all customers.

Skills, Knowledge and Experience

• Customer service skills - highly desirable
• Previous experience organising events - desirable
• IOSH and/or NEBOSH - desirable
• Experience in working within property or facilities management - desirable
• Attention to detail
• Fully IT literate / knowledge of CAFM systems
• Excellent organisation and time management
• Self motivated and exceptional interpersonal skills
• Excellent communication skills with a strong customer focus
• Proactive, organised, and able to manage multiple priorities
• Comfortable using digital platforms and administrative systems
• Enthusiastic about community engagement and sustainability
• Professional, reliable, and adaptable, with a hands on approach

Must haves

• Fully IT literate
• Attendance at internal training courses is compulsory, as is the self identification of training needs

Working Hours - 0900 - 1700 (35 hours)

Salary - £35k

Benefits

Benefits Booklet