SPAR Old Hall Road - Post Office Manager

SPAR Old Hall Road - Post Office Manager

SPAR Old Hall Road, Frobisher Court, Warrington, United Kingdom

Job Description

Contract Type: Permanent / Part Time

Hours of work: 30 hours per week

As a Post Office Manager, you'll be responsible for leading the team and ensuring the smooth, compliant, and efficient running of the branch. You'll oversee all aspects of Post Office operations, from delivering excellent customer service to meeting compliance standards and managing financial accuracy. You'll motivate and support your team to provide a first class service to every customer, while driving the overall success of the branch.

What You'll Be Doing

You'll take responsibility for both people and performance, including:

• Leading, managing, and developing the Post Office team to deliver excellent customer service.
• Overseeing the full range of Post Office services including mails, parcels, banking, travel money, identity services, savings products, and vehicle licensing.
• Ensuring full compliance with Post Office policies, audits, and security requirements.
• Managing branch performance, financial controls, and daily reconciliations.
• Monitoring transactions for accuracy and addressing discrepancies quickly and effectively.
• Handling escalated customer queries and providing solutions.
• Keeping up to date with new products, services, and system updates, and ensuring staff training is completed.
• Building strong working relationships with colleagues, stakeholders, and Post Office Ltd.
• Reporting issues, risks, or compliance breaches promptly and taking corrective action.

A Few Things About You

We're looking for a confident leader who can balance operational management with excellent customer service. You should also be:

• An experienced people manager with the ability to motivate and support a team.
• Organised, proactive, and able to manage multiple priorities.
• Highly accurate with excellent numeracy skills and attention to detail.
• Responsible and trustworthy, with strong awareness of compliance and security requirements.
• A clear and confident communicator, both with customers and colleagues.
• Previous experience in a Post Office, financial services, or retail management environment is desirable.
• Prepared to undertake a Disclosure and Barring Service (DBS) check, as this is a requirement for the role.

Why Join Us?

We believe in rewarding our colleagues. That's why when you join us, you'll enjoy a range of benefits designed to support your wellbeing, personal growth, and loyalty.

Loyalty Pay - Celebrate your work anniversary with a little extra! You'll earn an additional £0.55 per hour over the financial year, with the hourly amount increasing the longer you stay with us. Your total is paid as a lump sum in the month following your anniversary.

20% Staff Discount - Enjoy 20% off your shopping in our company owned SPAR stores - perfect for those everyday essentials and treats.

Annual Leave - Start with a generous 30 days of annual leave, inclusive of Bank Holidays. Entitlement increases with length of service, rewarding your continued commitment.

Enhanced Pension & Life Insurance - You will be enrolled into our Master Trust pension scheme, offering enhanced contributions to support your financial future. You will also receive life insurance cover from the start of your employment, providing immediate peace of mind for you and your family.

Learning & Development - Whether you're looking to build your career or gain new skills, our in house team will support you with fully funded, accredited training and industry recognised qualifications.

Grocery Aid Support - Access free, confidential, 24/7 support through Grocery Aid - offering expert advice and help on everything from mental health and financial concerns to legal issues and family support.

Please note if we receive a high number of applicants, we may close the advert early. We advise interested candidates to submit their applications promptly to avoid disappointment.