Account Manager

Job Title: Customer Engagement Specialist (Freelance - Remote)

Location: Remote

Working Hours: 10:00 AM - 6:00 PM (Portugal Time)

Working Days: Monday to Friday

Start Date: Immediate

Job Overview:

We are looking for a dynamic Customer Engagement Specialist to support merchant relationships, drive retention, and contribute to revenue growth. This is a fully remote freelance opportunity suited for individuals who thrive in fast-paced environments and can deliver proactive, solution-oriented support.

Key Responsibilities:

• Build strong relationships with merchants through excellent communication and interpersonal skills
• Provide proactive, solution-driven support to enhance customer experience
• Analyze operational data, including order history and performance metrics, to identify issues and churn risks
• Engage in sales and negotiation discussions to support merchant retention and reactivation
• Adapt to new workflows such as promotions, pre-sales activities, and revenue-generating initiatives
• Collaborate with internal teams and maintain consistent communication with stakeholders

Required Skills:

• Strong customer engagement and relationship management skills
• Analytical and critical thinking ability to interpret data and identify trends
• Sales and negotiation capabilities
• Proficiency in tools such as:
• CRM platforms (e.g., Salesforce, HubSpot)
• Reporting tools (e.g., Looker)
• Communication tools (e.g., Outreach, WhatsApp, Slack)
• High adaptability and ability to work in a fast-paced, evolving environment

Work Conditions:

• Fully remote role (laptop and mobile phone will be provided)
• SIM card expenses will be reimbursed in the first month salary
• Total working hours: 155 hours per month
• Independent freelance contract (candidate responsible for taxes and insurance)
• Salary will be paid as gross directly to your account
• No paid holidays