Account Director

Account Director - IT Services
Location: UK Remote
Salary: £70,000-£90,000 + Bonus + Car Allowance

An exciting leadership opportunity has become available for a dynamic and commercially minded individual to take on the role of Head of Key Accounts within a fast-paced, solutions-driven business environment. This position is critical to managing and growing a portfolio of strategic customer relationships across multiple UK sites.

We're looking for someone with strong leadership credentials, a talent for developing high-performing teams, and a passion for delivering outstanding customer outcomes.

What You'll Be Doing:

• Strategic Leadership: Lead and inspire a team of Customer Account Managers, driving growth and retention across a broad portfolio of 30+ key clients.
• Customer Advocacy: Champion customer needs within the business to ensure successful outcomes and long-term satisfaction.
• Business Development: Identify growth opportunities within existing accounts and lead the design of tailored, forward-thinking solutions.
• Team Development: Coach and mentor team members, encouraging a mindset focused on innovation, collaboration, and opportunity spotting.
• Complex Problem Solving: Deliver expert solutions to clients with diverse and often complex service requirements.
• Internal Collaboration: Work cross-functionally with operational, IT, and business support teams to ensure a seamless customer experience.
• Voice of the Customer: Build strong relationships with senior stakeholders, gather actionable insight, and feed into long-term business strategy.
• Operational Oversight: Oversee key contracts, negotiations, and commercial performance while maintaining high standards of service delivery.

What You'll Bring:

• A proven track record in managing key accounts in a fast-moving, service-led environment
• Strong leadership skills and a passion for guiding teams to success
• Excellent communication and stakeholder engagement skills
• Demonstrable commercial acumen with experience overseeing budgets and driving profitability
• Ability to develop strategic solutions for complex client needs
• A proactive and entrepreneurial mindset, comfortable identifying new opportunities
• Willingness to travel as needed to maintain and grow client relationships

Why Join Us?

You'll be joining a company where people come first. We believe in developing talent, rewarding ambition, and offering genuine career progression. In return for your commitment, you can expect:

• A competitive base salary
• Commission and performance-based incentives
• Clear pathways for career growth
• Comprehensive training and development programmes
• Access to a world-class learning platform and resources

If you're a results-driven leader looking to take on a new challenge and make a real impact-we'd love to hear from you.

Apply now with your CV to start your next chapter.