Welfare Administrator / Customer Service Coordinator

About The Role

Key Information

• Location: Basingstoke
• Pay Rate: £13 per hour
• Hours: 9.30am - 2.30pm (Part time, flexibility required)
• Working Pattern: Monday-Friday - 3 month Fixed Term contract

Why Work With Us

• Company pension scheme
• Employee Assistance & Benefits Programme
• 5.6 weeks annual leave (pro rata)
• Comprehensive induction and ongoing training
• Supportive management and team culture
• Opportunities for development within a growing supported living service

About the Role

We are looking for a compassionate, organised and customer focused Welfare Administrator to support both our office operations and care delivery services. This role combines administration, customer service and hands on support within the community, ensuring clients receive high quality care and medication support in a timely and professional manner.

Responsibilities

• Provide excellent customer service to clients, families, and healthcare professionals.
• Support the management and auditing of client medication records and care documentation.
• Work closely with Nurses, GPs, Pharmacists, and Care Coordinators to ensure effective client support.
• Carry out medication reviews, risk assessments, and update care plans in line with clients' needs.
• Monitor and accurately update client records using PASS Systems and other digital platforms.
• Ensure medications are ordered, recorded, and administered in a timely manner.
• Support and guide care staff through spot checks, supervision, and medication competency assessments.
• Assist with staff training and provide ongoing support both in the office and within the community.
• Provide field based support and hands on care to clients where required.
• Respond professionally to telephone calls, emails, and day to day enquiries.
• Build positive working relationships with clients, families, healthcare professionals, and colleagues.
• Work closely with the management team to maintain high standards of care and service delivery.
• Organise and prioritise workload effectively within a fast paced environment.

Qualifications

• Previous experience within care, welfare, healthcare administration, or customer service is essential.
• A caring, positive, and "can do" attitude with a willingness to support others.
• A full UK driving licence and access to a vehicle is essential.
• Willingness and ability to provide direct care support in the community when required.
• Excellent communication and interpersonal skills.
• Strong computer literacy skills, including experience with emails, Microsoft Word, Excel, and care systems.
• Ability to communicate confidently with healthcare professionals, hospital teams, families, and staff.
• Flexible approach to working hours and duties.
• Good organisational skills with the ability to manage multiple tasks effectively.
• No formal qualifications required; relevant experience within care or support services is preferred.

Additional Information

• Trial period of 3 months, offered on a temporary basis with the opportunity to become a permanent position thereafter.
• Full UK driving licence and access to your own vehicle is required.
• Full right to work in the UK.
• Enhanced DBS check required.