Welcome & Service Team Member

Joining the Welcome Team at Rufford Old Hall, you'll be part of a friendly, supportive team who take pride in greeting every visitor with warmth and enthusiasm. Each day brings the chance to share your knowledge, help others discover the fascinating stories of our site, and make every visit memorable.

Salary: £13.25 per hour

Contract Duration: Permanent

Working Hours: 299 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Working Pattern: You will work 1 day per week throughout the year, with minimal or no work in January while the house is closed. Shifts are from 10:00am to 5:00pm (including a lunch break). Weekend and Bank Holiday working will be required.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

We're a team that looks out for one another and takes pride in getting on with the job, whatever the day brings. If you enjoy learning, talking to people, and delivering excellent service in a down-to-earth, supportive environment, you'll feel right at home.

Located beside the Leeds and Liverpool Canal, Rufford Old Hall boasts nearly 500 years of Lancashire history. Our collection ranges from 16th-century armour and 17th-century tapestries to Edwardian agricultural equipment and a remarkable Tudor movable screen, believed to be the only surviving example of its kind.

What you'll be doing

Our work revolves around creating great experiences, answering questions, assisting with requests, and making sure every visitor has the information they need to enjoy their day.

• Providing a warm welcome and sharing information to help visitors make the most of their day.
• Promoting membership and supporting fundraising efforts, inspiring visitors to get more involved or donate.
• Opening and locking the visitor reception and bookshop, ensuring everything is ready for visitors.
• Running our bookshop, keeping it well-stocked and inviting, and helping visitors find the perfect read.
• Carrying out light physical tasks, manual handling, and spending much of the day on your feet.

Who we're looking for

• Customer focused with an understanding of the importance of great service.
• A team player, but also can work on your own initiative.
• Well organised and adaptable.
• Willing to learn new skills.
• Have a positive attitude.

Requirements

• Eligibility to work in the UK.
• Compliance with any necessary regulations.

Location

Rufford Old Hall, 200 Liverpool Road, Ormskirk, L40 1SG

The package

National Trust benefits include a substantial pension scheme of up to 10% basic salary, free entry to National Trust places for you, a guest and your children (under 18), a season ticket loan, an EV car lease scheme (for roles that meet the salary criteria), perks at work discounts such as gym memberships, shopping discount codes, cinema discounts, and a holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Provisional Interview Date: Friday 10th July

Closing Date: 5th July 2026