Water Senior Operator/Operative (Network, Network Maintenance & Repair) - West Cork

Water Network Maintenance & Repair Senior Operative Out of hours working will be required and appropriate overtime and standby rates will apply.

While it is our intention to have roles streamed either water or wastewater consistently across the country in future, initially there may be a requirement to work in water and wastewater depending on the requirements of your location.

Main Duties and Responsibilities

• Supervise the planned and reactive maintenance and repair activities across the water and wastewater network infrastructure in a safe and hygienic manner including repairs of bursts and leaks, water mains and services and associated fittings replacements, water meters and customer boundary box, cleaning of service reservoirs, replacing valves and hydrants, and undertake tests following repairs to pipes and pumps, in order to deliver consistent customer service. Other network activities will include assisting with sewer surveys as required; identifying location of heavy infiltration or storm water from road gullies, performing investigations and identifying interventions required on the network, clearing blockages and responding to alarms as required.
• Ensure the prompt response to alarms, the provision of emergency cover and resolution of issues and incidents on water network infrastructure assets.
• Ensure the regular checking of the chemical dosing measures at pumping stations and other odour control activities and support Water & Wastewater Compliance and Sampling teams in operational sampling activity including new mains, burst repairs and failures and report on results of the analysis as required.
• Direct the maintenance and repair of non domestic water meters, including undertaking site investigations and removing and replacing meters, liaising with the Metering Services team as appropriate.
• Supervise the teams to inform customers about issues and resolutions, investigate and follow up on escalated customer complaints/local representative in order to support the delivery of a consistent customer service and manage the risk associated with public health and compliance.
• Support Customer teams including Key Account Managers and Customer Service with any customer issues/queries or where works impact customer service delivery in the area.
• Oversee teams to promptly record and accurately report relevant information in relation to the operation of the water network using the technology systems provided including logging investigations and raising requests for follow on work orders and updating H&S records and inventory management where required.
• Monitor all works undertaken, manage the requisitions for materials in your teams and ensure details are accurately recorded on or off system as required ensuring all incidents are recorded in detail with the circumstances of same.
• Ensure adherence and compliance with all health and safety procedures and perform risk assessments (Safe System of Work Plan), use of PPE, and required duties under the Construction Regulations.
• Ensure the operations of Uisce Éireann vehicles and machinery in a responsible manner in line with all relevant Uisce Éireann vehicle, health, safety and security policies, ensuring stock levels in vehicles are sufficient to perform work where required.
• Ensure adherence of teams to allocated task schedule, standard operating procedures and close out of work orders on completion of task, supporting the roll out and development of standard operating procedures when required.
• Work with third parties/contractors to support undertaking activity on the network.
• Issue permits to work to all relevant contractors and ensure they follow health and safety procedures.
• Engage with internal and external stakeholders as required. For example, Landowners, relevant Uisce Éireann personnel, third parties/contractors.
• Ensure the tracking and monitoring of team activities, update timesheets, sign off on time and attendance and performance evaluation and support your line manager with the generation of any ad hoc reporting and/or performance management as required.
• Drive the efficiency of all the works carried out by teams under your leadership, regularly inspecting works carried out and tracking the training required to be delivered to your teams.
• Provide cover and support to other water operations teams as required which may involve taking additional duties to cover annual leave or sickness etc.
• Carry out any other duties deemed necessary and / or required which your line manager may reasonably request.

Knowledge, Skills and Experience

• Secondary level education or equivalent work experience.
• Minimum two years relevant experience working in a similar role.
• Previous experience of supervising or managing teams working in a health and safety culture preferred and in a water or wastewater networks environment an advantage.
• Experience/understanding of working within a strong health & safety culture is an advantage.
• Knowledge of the water/wastewater network, infrastructure and operations is an advantage.
• Sound knowledge and experience of all skills required for maintenance and repair of the network preferable.
• Sound knowledge and experience of all skills required for wastewater network infrastructure and operations preferred.
• Full, clean, class B driving licence is minimum requirement. Additional Driving License categories an advantage.
• Experience of using IT systems.
• Strong problem solving skills.
• Strong customer service skills with demonstrable experience of dealing with customer.
• With full training and risk assessment, the role holder must have the ability to work in an environment that is sometimes uncomfortable or potentially hazardous such as working with hazardous chemicals, sewage, confined spaces, lone working, remote working, deep water, animals, vermin, noise, hand and arm vibration, etc. This involves successful completion of occupational health assessment confirming suitability to work in such environments.
• Literacy skills.
• Experience working within Water Services and/or other Utilities an advantage.

Water Network Senior Operator Out of hours working will be required and appropriate overtime and standby rates will apply.

While it is our intention to have roles streamed either water or wastewater consistently across the country in future, initially there may be a requirement to work in water and wastewater depending on the requirements of your location.

Main Duties and Responsibilities

• Supervise the operation of the water/wastewater network in your area of responsibility in order to deliver consistent customer service and oversee teams to carry out routine maintenance activities on the network assets. Network activities will include assisting with sewer surveys as required; identifying location of heavy infiltration or storm water from road gullies, performing investigations and identifying interventions required on the network, clearing blockages and responding to alarms as required.
• Ensure the regular checking of the chemical dosing measures at pumping stations and other odour control activities and support Wastewater Compliance and Sampling teams in operational sampling activity including new mains, burst repairs and failures and report on results of the analysis as required.
• Supervise the teams to inform the customer about issues and resolutions, investigate and follow up on escalated customer complaints/local representative in order to support the delivery of a consistent customer service and manage the risk associated with public health and compliance.
• Support Customer teams including Key Account Managers and Customer Service with any customer issues/queries or where works impact customer service delivery in the area.
• Oversee teams to promptly record and accurately report relevant information in relation to the operation of the waste water network using the technology systems provided including logging investigations and raising requests for follow on work orders and updating H&S records and inventory management where required.
• Monitor all works undertaken, manage the requisitions for materials in your teams and ensure details are accurately recorded on or off system as required ensuring all incidents are recorded in detail with the circumstances of same.
• Ensure adherence and compliance with all health and safety procedures and perform risk assessments (Safe System of Work Plan), use of PPE, and required duties under the Construction Regulations.
• Ensure the operations of Irish Water vehicles and machinery in a responsible manner in line with all relevant Irish Water vehicle, health, safety and security policies, ensuring stock levels in vehicles are sufficient to perform work where required.
• Ensure adherence of teams to allocated task schedule, standard operating procedures and close out of work orders on completion of task, supporting the roll out and development of standard operating procedures when required.
• Work with third parties/contractors to support undertaking activity on the network.
• Issue permits to work to all relevant contractors and ensure they follow health and safety procedures.
• Engage with internal and external stakeholders as required. For example, Landowners, relevant Irish Water personnel, third parties/contractors.
• Ensure the tracking and monitoring of team activities, update timesheets . click apply for full job details