VodafoneThree - NOC Manager

Working hours: Full time 37.5 hours per week - Monday to Friday + On-Call - 1 in 4 Rota.

This is a hands on leadership role where you'll be at the heart of keeping critical customer networks running at their best. You'll lead a team of skilled engineers, tackle complex network challenges and drive outstanding service for our customers.

• Lead, coach and develop a high performing NOC team, creating a culture of accountability, collaboration and continuous improvement.
• Take ownership of major network incidents, driving rapid resolution and minimising customer impact.
• Proactively monitor network performance, identify risks and solve issues before they become service affecting problems.
• Ensure incidents, alerts and customer communications are managed effectively, meeting SLAs and exceeding customer expectations.
• Build trusted relationships with customers and stakeholders, acting as a key escalation point and operational expert.
• Drive service improvements through performance analysis, root cause investigations and operational excellence.
• Manage team resources, rotas and day to day priorities to ensure seamless 24/7 service delivery.
• Step up as deputy to the NOC Manager when required and play a key role in the on call escalation rota.

• Excellent customer engagement skills, with a passion for delivering outstanding service.
• Strong written and verbal communication skills, with the ability to engage confidently across all levels.
• Excellent stakeholder management skills, building trusted relationships with customers and colleagues.
• Strong spreadsheet reporting and data analysis capabilities, able to turn data into meaningful insights.
• Proven ability to prioritise workloads and consistently deliver against challenging deadlines.
• Comfortable performing in fast paced, high pressure environments where quick decision making is essential.
• Strong analytical and problem solving skills, with the ability to resolve complex operational issues.
• Experience leading and developing high performing teams within a 24/7 Network Operations Centre environment.
• Proven experience in trend analysis, identifying recurring issues and driving continuous service improvement.