Visitor Services Officer

Job title - Visitor Services Officer

Salary - £26,959 pro rata

Contract type -Fixed term appointment until 31st July 2028 with the possibility of extension or permanency but no guarantee

Hours - 15 hours per week

Vacancy closes - 31st August, 23:58

Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment. Together, we're using our scale and expertise to grow the nation's forests for everyone. We're already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber.

What you'll do

As a Visitor Support Officer working every weekend, you will contribute to achieving an exceptional visitor experience, providing outstanding service so that visitors leave with lasting memories. Working across our visitor welcome/visitor centre, you will also work with the wider team to maintain our visitor facilities, making sure our visitors have a smooth, inclusive and enjoyable experience. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England's work including events, membership, legacy giving and volunteering.

Where you'll work

Hicks Lodge, Moira Road, Ashby-de-la-zouch, Swadlincote, LE65 2UP

Benefits

• Alongside your salary, Forestry England contributes an average of 28.97% towards your pension.
• You will become a member of the Civil Service Defined Benefit Pension Scheme.
• 25 days holiday a year, raising by one day every year's service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
• STaRis our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
• free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
• a commitment to lifelong learning through career development.
• Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.

Read more about the benefits on the Forestry England website.

Nationality requirements

Read more about nationality requirements here.

Working for the Civil Service

Forestry England is part of the Civil Service. The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview.

We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the Great Place to Work for VeteransandPrison Leaver Recruitment initiative.

Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English.

If you require any reasonable adjustments, please email .