Value Experience Manager, Amsterdam

Value Experience Manager - Amsterdam

Role at Inspire Innovation BV. Full-time, scale 10 / VEM3. Salary €5.000 - €7.500 plus bonus. Leaseauto (categorie II), laptop and phone. Hybrid work - from Amsterdam with option home.

Overview

Lead customer contact teams to create valuable experiences and deliver measurable results. Inspire, motivate teams and delight customers across channels.

Responsibilities

• Guide customer teams and achieve KPIs (NPS, SLA, availability).
• Translate operational insights into impactful improvements.
• Stimulate ownership, collaboration and growth in your teams.
• Ensure every team member feels connected and motivated, regardless of remote or onsite work.

Qualifications

• HBO+ education with managerial experience in customer contact or operations.
• Strong coaching, change management and performance driving skills.
• Affinity for digitalisation, AI and data driven improvement.
• Ability to inspire and lead cross functional teams.

Benefits

• Competitive salary €5.000 €-€7.500 (scale 10 / VEM3) plus bonus.
• Leaseauto (categorie II), laptop and phone.
• Hybrid working from Amsterdam, supportive hybrid culture.
• Opportunities for learning, development and impact: training via VANAD Academy, GoodHabitz and others.

Application

Apply through the button "Solliciteer nu" on the page. We look forward to hearing from you.