User Researcher

User Researcher

£330 INSIDE IR35

Start 16th Feb - remote

We're seeking an experienced User Researcher to support a high-profile public sector digital programme. You'll work in agile, multidisciplinary teams to ensure services meet real user needs and align with GDS standards.

Key Responsibilities

• Plan and conduct user research (interviews, usability testing, surveys)

• Synthesize findings into clear, actionable insights

• Produce personas, journey maps, and research artefacts

• Advocate for user-centred design across teams

• Support service assessments and continuous discovery

Essential Skills & Experience

• Proven public sector/Government Digital Service (GDS) experience

• Strong knowledge of the GDS Service Standard

• Experience working in agile, multidisciplinary teams

• Expertise in qualitative and quantitative research methods

• Ability to engage diverse and vulnerable user groups

• Strong stakeholder communication skills